Welcome to Innopack Innofoods! We are committed to providing you with high-quality products and exceptional customer service. Please read our Terms of Use carefully before making a purchase online. By purchasing from Innopack, you agree to the following terms and conditions:



Availability and Backorders

  • Product Availability: Our inventory is continuously updated to reflect our current stock levels. However, due to high demand, some items may occasionally be out of stock.
  • Backorders: If an item you order is out of stock, we will ship it to you as soon as it becomes available. You will receive an email notification with an estimated delivery date.
  • Refunds for Unavailable Products: If we are unable to restock the item, we will issue a full refund via Stripe. You will be notified via email if this situation occurs.

Returns and Refunds

  • Return Policy: If you receive a wrong or damaged product, you must return it within 7 days of receiving the item.
  • Return Process: You are responsible for the shipping costs associated with returning the item to our facility. Alternatively, you can drop off the item at our factory at no additional cost.
  • Conditions for Refund: To be eligible for a refund, the returned item must meet the following criteria:
  • The item must be unused, unopened, and in its original, resalable condition.
  • If the item is damaged or unsellable, no refund will be issued.
  • Processing Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through Stripe, and a credit will automatically be applied to your original method of payment within a certain number of days.

General Terms

  • Accuracy of Information: While we strive to ensure that all product descriptions and pricing are accurate, errors may occur. We reserve the right to correct any errors and to update product information at any time without prior notice.
  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

Contact Us

For any questions or concerns regarding your order or these Terms of Use, please contact our customer service team at sales@innopack.com.au or call us at 03 84014346.

Thank you for shopping with Innopack. We appreciate your business and look forward to serving you.

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